Website Terms & Conditions
These Terms & Conditions ("Terms") govern your use of The Doggy Dude website(thedoggydude.com.au) and the mobile dog grooming services provided by The Doggy Dude ("we", "us","our"), operated by Edward Marlowe T/A The Doggy Dude, ABN 72 910 690 665, East Gippsland, Victoria,Australia. By booking a service or using our website, you agree to these Terms. If you do not agree, please do not use our services or website.
1 - Our Services
The Doggy Dude provides mobile dog grooming services across East Gippsland, including Bairnsdale, Lakes Entrance, Paynesville, Metung and surrounds. Services are delivered from a fully equipped mobile grooming trailer at your nominated location.
Our current service offerings are:
Puppy's First Groom — gentle intro groom, under 6 months only
Bath Only — no trim, towel and blow dry
Bath & Tidy — bath, blow dry, nail trim, ear clean and sanitary trim (a first-booking special rate applies to new clients)
All Inclusive Full Groom — Single Coat — bath, blow dry & brush, breed-style/scissor cut, tidy face/ feet/tail
All Inclusive Full Groom — Double Coat — as above, with de-shed treatment included as required for coat quality
Add-On Services — de-shedding treatment, de-matting, medicated shampoo treatment, and flea & tick treatment (see pricing schedule)
All services are one-on-one. We do not operate a shared waiting area. Services are available to dogs only. We do not groom cats or other animals.
2 - Pricing, Estimates & Adjustments
2.1 Published Pricing Schedule
The prices listed below and on our website are starting estimates based on dog size under standard grooming conditions. Sizes are categorised as Small (up to 10kg), Medium (10–20kg), Large (20–35kg) and Giant (35kg+). All prices are in Australian Dollars (AUD) and include GST (if applicable). Final pricing is confirmed at check-in.
2.2 Price Adjustment Policy
All published prices are starting estimates only. Final pricing will be confirmed at the time of the appointment following hands-on assessment of your dog. Price adjustments may apply where the actual condition or requirements of the dog differ from what was described at booking. Circumstances that may result in a price adjustment include, but are not limited to:
Coat condition — matting, excessive tangling, or a coat more densely packed than typical for the size category
Coat quality — significant undercoat volume, coat neglect or post-illness coat changes
Time required — where additional time beyond the estimated appointment window is required due to coat complexity, temperament, or dog behaviour
Deshedding complexity — seasonal shedding volume substantially beyond average
Undisclosed conditions — where coat or health conditions were not disclosed at the time of booking
Dog behaviour — where a dog requires additional handling time due to anxiety, sensitivity or resistance not previously noted
Where a price adjustment is required, we will communicate this to you at or before the commencement of the appointment, or as soon as it becomes apparent during the groom. We will always seek your agreement before proceeding with any work that results in a higher fee.
We understand pricing transparency is important. Our goal is always to give you a fair, accurate estimate upfront — adjustments are made only where genuinely necessary and always with your knowledge and consent.
3 - Bookings & Appointments
All new bookings require completion of a dog questionnaire before the appointment is confirmed. The questionnaire must include accurate information regarding your dog's name, breed, age, size, coat type, grooming history, known allergies or skin conditions, vaccination status, and any behavioural considerations.
By submitting a booking, you confirm that all information provided is accurate and up to date. Providing inaccurate or incomplete information may affect the service we are able to deliver and may result in price adjustments.
All bookings are subject to availability. We serve the East Gippsland region including Bairnsdale, Lakes Entrance, Paynesville, Metung, and surrounding areas. Travel availability may affect appointment windows.
4 - Cancellations & Rescheduling
We ask for a minimum of 24 hours' notice for cancellations or rescheduling requests. Cancellations with less than 24 hours' notice may incur a cancellation fee of up to 50% of the booked service price. Noshows without notice may incur the full service fee.
We reserve the right to cancel or reschedule appointments in the event of vehicle breakdown, illness, severe weather, or other circumstances beyond our reasonable control. We will notify you as promptly as possible in such cases and arrange a suitable alternative time at no additional cost to you.
5 - Vaccination, Health & Safety Requirements
All dogs presented for grooming must be up to date with their core vaccinations. We reserve the right to decline grooming services to any dog that appears to be unwell, infectious, or in pain.
By booking an appointment, you confirm that to the best of your knowledge your dog is in good health and not presenting symptoms of illness or infectious conditions. If your dog develops a condition between booking and appointment, please contact us prior to the appointment so we can advise appropriately.
For the safety of both dogs and our groomer, we may use a muzzle where necessary. This will only be done with your prior agreement as noted in the booking questionnaire.
6 - Client Responsibilities
You must ensure your dog is accessible and ready at the agreed appointment time.
You must provide an accurate description of your dog's breed, size, coat type, and temperament at booking.
You must disclose any known health conditions, skin sensitivities, allergies, or behavioural concerns that could affect the grooming process.
You must inform us of any changes to your dog's health, medication or behaviour since the previous booking.
You confirm your dog's vaccinations are current.
An adult (18+) must be available to receive the dog at the agreed location at the conclusion of the groom.
7 - Limitation of Liability
We take the care and safety of your dog extremely seriously. We follow best-practice grooming standards and use professional-grade, dog-safe products throughout.
To the maximum extent permitted by Australian Consumer Law (ACL), The Doggy Dude's liability for any claim arising from our services is limited to the resupply of the relevant service or a refund of the fee paid for that service.
We are not liable for any pre-existing conditions, underlying health issues, or conditions discovered during grooming that were not disclosed at booking. Where we identify concerns during a groom — such as skin conditions, lumps, ear abnormalities, or signs of pain — we will notify you and recommend you consult your veterinarian.
Matted coats carry inherent risks. Where the coat is severely matted, dematting may be declined in favour of a shorter clip to avoid causing pain or skin irritation. We will advise you of this prior to proceeding.
8 - Memberships & Referral Programs
6-Week Maintenance Plan: Book a Full Groom every 6 weeks and receive 10% off each visit.
Puppy Package: 3 puppy grooms (8–20 weeks) for $130 (Small) / $150 (Medium) — builds positive grooming habits early.
Refer-a-Friend: Refer a friend's dog to The Doggy Dude and receive $10 off your next booking. The referred friend also receives $10 off their first booking. Referral discounts are not transferable to cash and cannot be combined with other offers.
We reserve the right to modify or discontinue these programs at any time with reasonable notice.
9 - Use of our website
Our website at thedoggydude.com.au is provided for information and booking purposes. You must use the website lawfully and must not attempt to interfere with its operation, introduce malicious software, or use it in any way that could harm The Doggy Dude or other users.
We endeavour to keep website content accurate and up to date but do not guarantee that all information (including pricing) will be current at all times. Published prices may be updated periodically.
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
10 - Intellectual Property
All content on our website and materials — including the The Doggy Dude name, logo, brand elements,text, images, and the Grooming Bible — are the property of The Doggy Dude and may not be reproduced, copied, or distributed without our prior written consent.
11 - Governing Law
These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Victoria. Nothing in these Terms limits any rights you may have under the Australian Consumer Law.
12 - Changes to these terms
We may update these Terms from time to time. The current version will always be available at thedoggydude.com.au. Continued use of our website or services after any update constitutes your acceptance of the revised Terms.
13 - Changes to these terms
For questions about these Terms, please contact us:
Phone: 0447 • 412 559 (Eddie)
Email: woof@thedoggydude.com.au
Website: thedoggydude.com.au
Service Area: East Gippsland, Victoria